RTA Customer Care Comments/Complaints Form

Please complete this form below. Fields marked in an asterix(*) are required.

You must enter the security code listed at the bottom of the survey before submitting your comments.

*1. Your Contact Information

*First Name: *Last Name: *Email Address: *Phone Number: City:

2. Commendation, Complaint or Suggestion

Commendation Complaint Suggestion Other (please specify)

*3. Which Route type were you riding?

Select Route or Comment Type Music City Star Train RTA Bus No specific route, just a comment

*4. Which RTA bus route were you riding?

Select RTA Bus Route 84X - Murfreesboro Express 86X - Smyrna/La Vergne Express 87X - Gallatin Express 88X - Dickson Express 89X - Springfield/Joelton Express 91X - Franklin Express 92X - Hendersonville Express 93 - Music City Star West End Shuttle 94X - Clarksville Express 95X - Spring Hill Express 96X - Nashville/Murfreesboro Relax & Ride

*4. Which Train route were you riding?

Select Train Route Lebanon-Orange Martha-Purple Martha-Purple Hermitage-Blue Donelson-Red

5. What is the direction of the service?

To Downtown From Downtown Other (please specify)

6. If you had an incident, when did it happen?

MM DD YYYY hh mm AM/PM / / / :   Select One AM PM

*7. What is your boarding location? (Example: Stop/Station Name, Intersection, Name of Park & Ride)

8. Do you know the vehicle number? (If applicable.)

9. Do you know the operator's badge number? (If applicable.)

*10. Please enter a brief description of your Commendation, Complaint or Suggestion.

*3. Do you wish to be contacted by RTA?

Select One YES NO

Enter Security Code Pass your mouse over each number to hear it as an audio file.